Terms and Policies

Reading/Intuitive Session Disclaimer:

The following disclaimer is provided for your information and for legal reasons in accordance with the current Australian Legislation. I (Shella Sandry) am under legal obligation to make you aware that all information given to you during a reading/intuitive session are for entertainment purposes only and no liability will be accepted by Shella Sandry for neither any actions taken resulting from a reading or information provided, nor consequences of such action which may or may not arise from the results.

Readings/Intuitive sessions offered by Shella Sandry are intended to offer insight into a person’s personal life and offer inspiration and encouragement. The information provided is for guidance only. What you decide to do with the information given to you, including any actions you take, is down to your own personal responsibility and choice. All readings/intuitive sessions and questions answered do not in any way constitute legal, financial, medical, professional or business advice, and are subject to your own interpretation and judgement.

By engaging in a reading/intuitive session with Shella Sandry you understand that she will not diagnose illnesses or offer answers to questions about pregnancy or death.

Healing Disclaimer:

The following disclaimer is provided for your information and for legal reasons in accordance with the current Australian Legislation.

You (the participant) understand that Energy Healing/Medical Intuition/Energy Clearing is a simple, gentle, hands-on energy technique that is used to promote stress reduction and relaxation. You (participant) acknowledge that Healing practitioners do not diagnose conditions nor do they prescribe or perform medical treatment, nor interfere with the treatment of a licensed medical professional. You (participant) understand that Energy Healing/Medical Intuition/Energy Clearing does not take the place of medical advice and/or treatment. It is further advised that you (participant) consult a licensed medical doctor for any physical or psychological ailment you may have. You (participant) understand that the body has the ability to heal itself and to do so; relaxation and stress reduction are often beneficial. You (participant) acknowledge that long term imbalances in the body often require multiple sessions in order to facilitate and restore balance within the body. You (participant) understand that any discomfort, pain or reaction to this session is part of my body’s response and not caused by the practitioner (Shella Sandry) facilitating the treatment. You (participant) hereby accept that there shall be no liability on the practitioner should adverse effects be experienced.This article mentions your favorite hats at super low prices. Choose from same-day delivery, drive-up delivery or order pickup.

Centred mind, body, spirit does not take any responsibility for any adverse experiences or consequences that may arise for an individual during or after attending any of our sessions if they have not sought appropriate professional advice and treatment in regard to any concerns they have about their health.

It is always the primary responsibility of the individual attending any of our sessions to seek appropriate assessment, advice, support, and treatment from a qualified health professional if they have concerns about their health.

Please contact us if you wish to discuss further.

Release of Liability

Coaching

Spiritual and life Coaching is a service that provides personal coaching to specific individuals. The client is aware that coaching is in no way to be construed or substituted as psychological counselling or any other type of therapy or medical advice. I Shella Sandry will at all times exercise my best professional efforts, skills and care of ensuring my client is coached to meet their life coaching goals. The client understands and acknowledges that Shella Sandry will not be liable legally or otherwise, for the actions the client may or may not undertake as a result of the coaching sessions. No assumption of responsibility is made, or given, and the client requesting such advice agrees not to hold Shella Sandry trading as Centred mind, body, spirit responsible or liable in any form or fashion, for such actions taken of their own accord. The method and process by which this advice and direction are given in no manner whatsoever, written or verbal, constitutes an agreement or liability on the part of the provider and is acknowledged to be different in many ways than clinical and medical counselling. You (the client) agree that using any of these coaching services are entirely at your own risk. All coaching services are provided “as is”, without guarantee of any kind, either expressed or implied, including without limitation any guarantee for information services, coaching, uninterrupted access, or products and services provided through or in connection with the service. This service is requested at the client’s own choice and with inherent singular responsibility. Any actions or lack of actions, taken by the client of such advice is done so solely by choice and responsibility of the client and is neither the responsibility nor liability of Shella Sandry trading as Centred mind, body spirit. The client takes full responsibility in the decisions they make after being coached as well as the consequences. The client enters into coaching with full understanding that they are responsible for creating their own results. Periodically I, Shella Sandry, may provide links to other websites or written print material which may be of value, interest and convenience to you. This does not constitute endorsement of material at those sites or any associated organisation product of service. It is the responsibility of the user to make their own informed decision about the accuracy of the information at those sites and print material including their privacy policies. In no event shall Shella Sandry be liable for any incident or consequential damages resulting from use of the material.

Hypnosis/Regressions therapy

Shella Sandry works with clients to hypnotise them for the purposes outlined in this intake form and for future purposes that they may request. The success of hypnosis and regression therapy depends greatly on the client’s ability to relax and their desire to create change in themselves. Results of a client’s sessions depend greatly upon their own serious participation, and Centred mind, body spirit cannot offer any guarantee of the success of any sessions. However Centred mind, body spirit will do everything reasonably in their power to ensure each client’s success.

Confidentiality

Client confidentiality and privacy is paramount and the Australian Privacy Act is what governs the confidentiality of your information. Your name or the details of your sessions will not be shared unless written consent has been given to do so or ordered by a court of law.

Recordings

The participant may record the reading/intuitive session 0r regression therapy on their own device. If this reading/intuitive session or regression therapy is recorded there is no responsibility taken by Shella Sandry for the quality or any issues of failure to the recording. Many times due to the energy, the recording devices fail to work or transfer.

Any recordings (audio or video) may not be distributed or published publicly without the express written and signed consent of Shella Sandry.

Termination of Service

Shella Sandry retains the right to leave the Reading / Intuitive session or Energy Healing / Energy Clearing / Coaching / Hypnosis / Regression therapy session at any time if I am made to feel uncomfortable and clients will have this same right.

Shella Sandry has the right to terminate the session/consultation should the connection not feel strong enough. The client also has the right to terminate the session in the first 10 minutes without being charged should the session not be appropriate for them.

Booked time

In order to participate in your Face-to-face session, you agree to attend your Face-to-face session at the time chosen by you when making your booking. Incorrectly scheduled bookings will be treated as a missed appointment within 72 hours in accordance with our Cancellation Policy set out below. If you are late for an appointment you forfeit that time, and the session will conclude at the original time as previously scheduled. All coaching packages incur a 20% non refundable deposit upon booking.

Phone/Online sessions

You will be provided with a phone number/online meeting details at the time of finalising your booking and you will be required to contact either phone or online platform at the date and time chosen by you when you made your booking. Full payment of the session fee is required at the time of booking for all phone/online sessions.

Should contact not be made successfully within the first 10 minutes of your scheduled time, it will be treated as a missed appointment in accordance with our Cancellation Policy set out below.

Cancellations and Missed Appointments

Cancelled appointments will result in loss of deposit. Should you need to change your appointment time, then 72hrs is required. Changes (made by client) within the 48hr time frame may result in loss of deposit. Missed appointments with no notification will be charged at the full price of the originally booked appointment.

Australian Consumer Law

Certain legislation, including the ACL in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot be excluded, restricted or modified (Statutory Rights). Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the ACL or any liability under the ACL, which by law may not be limited or excluded. We exclude all implied conditions and warranties except for your Statutory Rights, to the extent permitted by law, including but not limited to:

we expressly disclaim any implied or express guarantees, warranties, representations or conditions of any kind, which are not stated in these Terms;
we do not warrant that the Site or your access to the Site will be error free, that any defects will be corrected or that the Site or the server which stores and transmits material to you are free of viruses or any other harmful components;
we take no responsibility for, and will not be liable for, the Site or any of our products and/or services being unavailable; and
we will not be liable for any loss, damage, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, suffered by you or claims made against you, arising out of or in connection with the Site, inability to access or use the Site, the products, the services, the late supply of products, or the Terms, even if we were expressly advised of the likelihood of such loss or damage.

Applicable to sales only

If you are a consumer as defined in the ACL, the following notice applies to you: “Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Your product may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a “consumer” within the meaning of the ACL, the manufacturer’s warranty may be your sole remedy. You should check the manufacturer’s warranty, as many manufacturers’ warranties do not apply in a business or commercial setting. Please contact the manufacturer if you would like to make a claim under the manufacturer’s warranty.

Applicable to bookings only

If you are a consumer as defined in the ACL, the following applies to you: We guarantee that the services we supply to you are rendered with due care and skill; fit for the purpose that we advertise, or that you have told us you are acquiring the services for or for a result which you have told us you wish the services achieve, unless we consider and disclose that this purpose is not achievable; and will be supplied within a reasonable time. To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our services is limited to us re-supplying the services to you, or, at our option, us refunding to you the amount you have paid us for the services to which your claim relates.

Payment:

A 20% deposit is due at the time of booking to hold your place. This deposit is strictly non-refundable unless otherwise indicated. Full payment of the session fee is required at the time of booking for all phone/online sessions.

Practitioner Cancels Session:

If practitioner needs to cancel or reschedule appointments, all efforts will made to contact the client to provide alternatives that is suitable for both parties. If it is unsuccessful then a full refund will be made, including Deposit Refund.

Return, Refund and Exchange Policy

Sessions & Appointments:

Cancellation more than 7 days notice- 100% of Balance Refund, Deposit Non-Refundable
Cancellation less than 6 days- 50% of Balance Refund, Deposit Non-Refundable
Cancellation less than 48 hours- No Refund
Cancellation must be in writing.

In the event that you have registered to attend but made arrangements to pay on the day and you are not able to attend, then please note that you are still liable to the above mentioned terms and conditions of the Cancellation Policy. An invoice will be forwarded to you with the amount owing. Products:

We do not provide refunds for any of our products, for change of mind.
If you believe your product is faulty and wish to seek repair, replacement or a refund for a product, you must return the product to us within 7 business days of receiving the product at your own cost.
If you are entitled to a refund, we will only give you the refund once evidence of faulty product is received by us, or we have received the product and inspected it and assessed whether it is eligible for a refund under the Terms. Any refund we make will be by the same payment method used to purchase the product.
Subject to this clause, we will not accept for return any product that has been used, connected, installed, attempted to be connected or installed, or if your product is custom-made or is a special buy product.
It is your responsibility to adequately package the product you are returning to ensure that it is not damage during return delivery.
You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.